"Frozen" or "Unresponsive" is a broad term. Then set up a connection between your device and the computer via a supplied USB cable and choose More tools to the left of the software screen. Ideally, there could be numerous reasons for iPhone XS (Max) / iPhone XR to be unresponsive. ... iPhone X, iPhone XS, iPhone XS Max: $ 149: $ 269: … I have a screen protector glass thing. Getting an iPhone XS (Max) / iPhone XR unresponsive screen is probably the worst nightmare for any iOS user. If the issue is recurring - that is, if every time you open a certain application, your iPhone X/ XS (Max) freezes up, it's necessary to uninstall that app. Now, gradually release the Side key while still holding the Volume Down button. Tips and tricks for fixing all system issues on mobile phone. Your iPhone X/ XS (Max) is frozen or stuck on that particular display like Call emergency services and Facetime ending subsequently with no reason. Follow these simple steps to force restart your iPhone XS (Max) / iPhone XR. Therefore, you should only proceed if you are ready to let go of your saved data from your device. The good thing is that it doesnât cause the loss of data on your device. Update or reinstall the iOS operating system. ), 2. Tips and tricks for transferring data to new iPhone 12. Most of the time, you can go straight to Settings > General > Software Update to get an up-to-date firmware installation. Sadly, a lot of people face this unwanted situation. Dr.Fone gives discounts and free phones,etc.Stay tuned. The “force reset” and “take it to Apple” steps are what I am referring to. Step 2. The Device Firmware Update (DFU) mode allows us to update an iPhone model to its latest available firmware version. Here's how to restart your iPhone XS / XS Max if it crashes and resets, freezes or runs slowly. Way 1. From here, you need to click on the âCheck for Updateâ option. The touchscreen panel is not working. But when your iPhone X/ XS (Max) screen does not appear to be working, you may need to build a wired connection with your computer to update the device. Screen turns red or black, has the green stripe or becomes frozen and stuck on Apple logo. Step 2: Choose "Standard Mode" and click Confirm. Immediately press then release volume-down button. When the update installs, you're ready to go. Learn more about preparing your iPhone for service. Apple iPhone XS / XS Max - Restart Device. If you have additional fixes for touchscreen not working on iPhone, then share that with us in the comments down below. We found that the iPhone screen unresponsive to touch can also be generated by 3D Touch after the test. You can locate it from its official website right here. Using a lightning cable, connect your iPhone XS (Max) / iPhone XR to the system. See more details on here. Fix with various iOS system issues like stuck on recovery mode/ DFU mode, white Apple logo, black screen, looping on start, etc. App to transfer data from iPhone/Android to Android. How to get iPhone X/ XS (Max) out of frozen screen. You’re most likely dealing with a software glitch. Other perks of using this software covers that it makes a breeze to recover lost or deleted data from your device and to create backups of your handset's data files. Connect your iPhone with your PC. IOS update went wrong. Confirm your choice and follow the on-screen instructions to restore your device. Turning off an iPhone X, iPhone XR, or iPhone XS This is the basic method for turning off your modern iPhone, and it can solve a number of common performance hiccups, such as slow apps or spotty wifi. To do this, you can take the assistance of iTunes. Connect with us on Messenger . Fix other iPhone error and iTunes errors, such as iTunes error 4013, error 14, iTunes error 27, iTunes error 9 and more. If your iPhone XS (Max) / iPhone XR is still unresponsive, then chances are that there could be a hardware-related issue with it. If your iPhone XS screen is cracked, not responding to touch, or not showing a picture when your phone is powered on, use this guide to restore your iPhone to working order with a new screen, a.k.a. Your iPhone X/ XS (Max) is left black all of a sudden? An unexpected change in system settings. It can expertly analyze exiting suspicious behaviors after scanning the system thoroughly and then remove them totally, restoring your iPhone X/ XS (Max) that's keep freezing back to a known-good state. In some cases, there may be a cost associated with the additional repair. Make sure that you have an updated version of iTunes installed. It can also occur when your iPhone has software malfunctioning or any kind of bug in it. Open iTunes on a Windows PC or Mac running macOS 10.14 or earlier. If the iPhone XS, XS Max or XR seem to become unresponsive out of the blue, don’t panic! If your iPhone XS (Max) / iPhone XR is unresponsive due to an old, corrupt, or unstable iOS version, then this technique will resolve the issue. For more battery healthy advice, along with details on make utmost use of battery optimization feature, be sure to read Apple's in-depth walkthrough. iPhone XS Max. All that's left to do is to go follow the onscreen instructions and wait the device to restart. Just like the soft reset, it wonât delete anything on the phone. Then click the middle Confirm button. A conflict between the internal commands that would have crashed your device, A broken screen, loose connections, water damage, or any other hardware issue, Corrupt software due to malware attack or any other security reason, An iOS update went wrong or has been halted in between, Sometimes, even a malfunctioning or corrupt app can cause this problem, An unexpected change in system settings or the overwritten of system files. Once your phone is connected, quick-press the Volume Up button. Some parts not working. Therefore, it is quite important to keep your iPhone updated with the latest stable version. Make sure that you donât wait or halt in between while pressing the correct key combination to get the desired result. If you want, you can call their customer support as well. If your handset comes back on right away after getting charged adequately and appropriately, obviously there's a quick drain on the device battery, causing the unresponsive screen issue. In the end, long press the Side button. Needless to say, it should be fixed as soon as possible else it can cause long-term damage to your device. Apple iPhone XS / XS Max - Restart Device. Then just repeat aforementioned steps and choose "Restore iPhone" instead of "Check for Update" in step four. Let go of the Side button once you see the Apple logo on the screen. Unfortunately, only the first and last steps in this article are of any use if your new iPhone XS Max screen is unresponsive, as mine is. This is one of the easiest ways to fix a malfunctioning iOS device. and more. Here’s the process. Ideally, there could be numerous reasons for iPhone XS (Max) / iPhone XR to be unresponsive. This resets its ongoing power cycle and fixes minor problems with your device. Launch the utility on your computer. Also, the saved settings would be restored to the previous factory settings. Yes, this sounds weird. Right after that, you need to quick-press the Volume Down button as well. display assembly. Especially, if you're a user of iPhone X, Apple or Apple Authorized Service Provider will handle the touch disease at no charge. I’d the same problem. ... Apple iPhone XS. Initially, I always do hard reboot when my iPhone X unresponsive, but I worry that if this step is always carried out, there’ll be some issues with my iPhone X’s hardware or software. It can be triggered by hardware or software-related issue. Select your iPhone from the list of the connected devices and go to its Summary tab. To resolve an unresponsive iPhone X/ XS (Max) with a frozen screen, do the following: Step 1: Run iOS System Recovery tool on a computer. Now, using a lightning cable, you need to connect your iPhone XS (Max) / iPhone XR to your computer. If a device is jailbroken, then it will automatically be upgraded to a non-jailbroken phone. Tips and tricks for backing up data on iOS Android devices. If all of them haven't proved effective, something might go wrong with the device hardware. If double-tapping with three fingers doesn’t zoom out, it might be because your iPhone is unresponsive. (i.e. There could be any other reason for the iPhone XS (Max) / iPhone XR not responding problem as well. Once iTunes has completed the download, it will automatically install the update and restart your phone. Therefore, you can consider this as a last resort. Hello, I’ve had iphone x for about 8 months now. The over low or high temperature causes an unresponsive screen issue. No damage what so ever physically, the screen started acting up. Method 2 – How to Unlock iPhone with Unresponsive Screen (using iTunes) If your data is already backup, then you can restore your iPhone and start using it again. Launch the Dr.Fone toolkit and select the âSystem Repairâ module. There are other users that have complained that they experience this issue at random times on their iPhone XS, iPhone XS Max and iPhone XR. iOS 13, 12, 11, etc. Nov 06, 2020 â¢ Filed to: Tips for Different iOS Versions & Models â¢ Proven solutions, âI have recently bought a new iPhone XS (Max) / iPhone XR and it has started to malfunction out of the blue. Don't want to lose any precious data files? By following this simple click-through process, you would be able to fix your iPhone XS (Max) / iPhone XR unresponsive problem and that too without any data loss. And a rubber back cover. If you're in this case, everything could be brought into a halt: no response to any, taps, slides, button presses or gestures, can't lock or unlock, applications get crashed, hinder typing in or sending messages, and more. The incompatible app, the app being so intensive that it's running out of resources, and the hunger-power app all have a tendency to misbehave and make your device messed up and not starting up. If your phone is no longer in the warranty period, then it might cause a dent in your pocket. Locate your iPhone on your computer and click it. Change GPS location on iPhone/iPad easily. You would have to press it for around 10 seconds at least. Later, release the Side button while still holding the Volume Down button for 5 seconds. Step 3. Immediately press then release volume-up button. Thatâs it! Once the firmware package is downloaded, there should appear an auto-repair Fix button. Even if your iPhone XS (Max) / iPhone XR screen is not responding, you can still upgrade its software. There are many reason why the iPhone screen becomes unresponsive and one of the top reason is that the iPhone may have iOS related issue or there could be many programs running at the same time or the touch screen may be physically damaged and so on. Move on for a third-party repair tool solution. Then reboot your device to see if it works. ” However, when your iPhone X/ XS (Max) screen is frozen, unresponsive or doesn't power on in the usual way, you can't even bring up the Power Off screen. "When in doubt, reboot." If you want, you can also restore your phone from here as well. In-Store or Curbside Pickup: • Orders must be placed from 8 AM – 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays). You can now safely remove your device and use it in a trouble-free manner. An Apple customer representative will assist you and resolve any problem with your iOS device. iPhone XS Max black screen; Some owners of the Apple iPhone XS Max encountered the black screen of death issue that left their devices unresponsive. In case if your phone reboots, then start from the beginning as it means you have made a mistake. You need not worry about this anymore as we are presenting some possible tips which you can use to fix a frozen or unresponsive iPhone X screen. Download & Open iTunes. Choose the iPhone model in the home page and click the tab of “Summary”. Loose connection, water damage, hardware issue. It was working. There're many scenarios on iPhone X/ XS (Max) can be diagnosed as a freezing screen issue: We'll walk you through some fixes on obliterating the software-related issues first. You may consider having a new iPhone Xs touch screen and digitizer replacement. Just select the latest version of firmware package and press Next button. Recently iPhone has released some new devices like iPhone XS Max), XS, XR, X etc. Work for all models of iPhone, iPad and iPod touch. In order to resolve the iPhone XS (Max) / iPhone XR not responding issue, click on the âFix Nowâ button. Only fix your iOS to normal, no data loss at all. Here are some of them. If a simple force restart wonât be able to fix the iPhone XS (Max) / iPhone XR unresponsive issue, then you should consider trying a dedicated solution. Step 1. It may be the problems of the display screen flex cables or damages of the internal parts. While on a Mac running macOS 10.15 or later, run Finder. Tips and tricks for recovering data from iOS Android devices. Since it is tough to diagnose its exact cause, we recommend following a stepwise approach and trying the following solutions. What should I do to resolve an iPhone XS (Max) / iPhone XR screen not responding issue?â. In this article, we list 3 methods to solve iPhone touch screen not working. But there's still an alternative way: force the device to shut down and then back on. The Black screen issue iPhone X, Xs and Xs Max is usually caused by so many factors and we will be trying as much as possible to cover every possible cause of the black screen while providing solutions to each. Developed by Wondershare, it can fix all the common iOS related issues without causing any data loss. It is conducting the iPhone X/ XS (Max) frozen screen fix, delivering a status tracker on the main screen with a progress-bar graphic. However, the problem might be caused by application or the operation system or iPhone. iOS 12 is also the most advanced iPhone and iPad operating system ever created. As soon as the Volume Down button is released, press and hold the Side button. I have also listed the basic steps to put iPhone XS (Max) / iPhone XR in DFU mode later in this guide. Normally iPhone XS/XR/X/8/ 8 Plus/7 Plus/7/6 screen not responding issue occurs when there is an issue with your iPhone memory or it’s full for some reason. To fix iPhone screen broken can't unlock problem, you can simply use a professional iOS unlock tool to do the job. If this still fails to bring a frozen Apple iPhone X/ XS (Max) touch screen back to life, it may be time to try an erase and restore - clear out all the settings and contents and simply start over as if it were new. The above solutions are all software-based. We dedicate to providing trusted solutions for users with the freedom to simply enjoy music, photos, videos Today, in the middle of the day. Hereâs how you can resolve the iPhone XS (Max) / iPhone XR unresponsive problem by putting your phone in the recovery mode. Nevertheless, the existing data on your phone would be lost in the process. Next up, click Fix button and it'll bring you to a page where you need to choose the repair type. Part 1: Reasons why iPhone XS (Max) / iPhone XR screen is unresponsive. Only when closing all the running apps can the device become respond to tap. Naturally so, many thought the problem was with the hardware. Before the restoration process, make it a habit to perform a backup of your device first. There's no way but surrender it to an authorized Apple service tech. All rights reserved. Part 1: Reasons why iPhone XS (Max) / iPhone XR screen is unresponsive, Part 2: Force Restart your iPhone XS (Max) / iPhone XR, Part 3: Fix iPhone XS (Max) / iPhone XR unresponsive without data loss, Part 4: Update your iPhone XS (Max) / iPhone XR to the latest software, Part 5: Restore iPhone XS (Max) / iPhone XR in Recovery Mode, Part 6: Restore iPhone XS (Max) / iPhone XR in DFU Mode, Part 7: Reach out to an official Apple Support channel, How to Unlock iPhone XS (Max) Without Passcode, How to Restore iPhone XS (Max) from Backup, Must-Have Knowledge to Sync Music from iTunes to iPhone XS (Max), Essential Guide: How to Add Ringtones to iPhone 12/XS (Max), Worth-Keeping Guide: Transfer Data from Old iPhone to iPhone 12/11/XS, Transfer contacts from Android to iPhone XS (Max), Transfer music from Mac to iPhone XS (Max), Transfer messages from Android to iPhone XS (Max), Transfer messages from old iPhone to iPhone XS (Max), Transfer data from old iPhone to iPhone XS (Max), Transfer photos from Android to iPhone XS (Max), Fix other iPhone error and iTunes errors, such as. Step 4: Fix frozen/ unresponsive iPhone X/ XS (Max) screen. All above avenues merely offers short-term fixes, while iOS System Recovery is devoted to directly cutting off the problem origins. Due to inactivity, your session will end in approximately 2 minutes. Corrupt software because of malware attacks. If you get the connect-to-iTunes symbol on the screen, then start again. Force restart a freezing iPhone X/ XS (Max). 5. My iPhone XS (Max) / iPhone XR is not responding and just shows a black screen. Tips and tricks for phone to phone data transfer. Though, you should know that this method will restore your device and delete its existing data. The most reliable parental control solution. If your iPhone ($899 at Amazon) is stuck, frozen or otherwise unresponsive, a normal restart may not cure its ills. Note: If your computer cannot recognize your iPhone, you need to put your phone in the DFU mode. In the iOS System Recovery panel, it'll give you detailed information about 50+ issues the tool can overcome, as well as the ability to upgrade or downgrade your device. To put your phone in the recovery mode (and restore it afterwards), you need to take the assistance of iTunes. If you have maintained a backup beforehand, then you can use it to restore your data. Models A1921, A2101, A2102, A2104. The update wonât get rid of its existing data while the restore process will cause a data loss. This is advised by every IT expert for good reason: It's free, simple to operate and it manages to weed out a ton of minor software problems. Click on the âRestoreâ option and follow the simple on-screen instructions. To start with, launch iTunes on your Mac or Windows system. Nevertheless, it isn’t bug-free and probably, never be, no matter how many updates Apple issues. Then release the button when Apple logo appears. It may be due to the issue in software, a high temperature of the phone or due to abnormal behavior of any particular app. Fortunately, there are a number of easy fixes for unresponsive screens, provided the screen is not cracked or shattered. We dedicate to providing trusted solutions for users with the freedom to simply enjoy music, photos, videos and more. Supporting both Windows and macOS running system, it provides an easily accessible display which is integrated with clear images and instructions for users to quickly master fixing an unresponsive iPhone X/ XS (Max) within only four single steps. Press it for a second or less and release it quickly. In this process as well, all the existing data on your phone would be deleted. Launch an updated version of iTunes on your Mac or Windows PC and connect your iPhone XS (Max) / iPhone XR to it using an authentic lightning cable. If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. Haven’t really dropped it or anything. You would have to wait for a while as the application will download the latest stable firmware update for your device. Keep the tool handy as it can help you during an unwanted situation and save the day. If that doesn’t help, you can turn off Zoom from your iPhone … The frozen iPhone X or iPhone XS (Max) may shake you dreadfully, but take heart, what follows in this page is a list of actions to fix it up. Learn how to remove lock screen on mobile phone. Keep pressing the Side button for the next few seconds. Before service, backup your iPhone to iTunes or iCloud. But occasionally, an easy trick works like a champ. You can forcefully restart an iOS device even if it is turned off or not responding. The tool can fix all the major iOS issues like unresponsive screen, bricked phone, iTunes errors, virus attack, and so much more. Connect your malfunctioning iPhone XS (Max) / iPhone XR to the system using an authentic lightning cable. A lot of times, a device malfunctions when its iOS version has been corrupted or not been updated in a while. Press the Side (on/off) key on your iPhone XS (Max) / iPhone XR for around 3 seconds. All Rights Reserved, Put Apple Device in Recovery Mode and Set It up Again. Great! Move your cursor to click it. Steps to Fix an Unresponsive iPhone X Screen Adjust 3D Touch Settings. You can switch among the column headings for viewing. Released September 21, 2018. To resolve an unresponsive iPhone X/ XS (Max) with a frozen screen, do the following: Step 1: Run iOS System Recovery tool on a computer. Try to force restart the device to fix it. I hope one of the methods listed above (except visiting the Apple Service Centre) was helpful. Screen becomes unresponsive at random when waking up. Learn how to backup and transfer WhatsApp,Line,Viber,etc. Download Dr.Fone - System Repair (iOS) on your Mac or Windows PC by visiting its official website. That is, press it for a second or less and release it quickly. If each time performing a hard reset just temporarily prevents iPhone X/ XS (Max) screen from becoming unresponsive to touch, a serious error with the operating system (OS) should be responsible for malfunctioning behavior. It will automatically be restarted in the normal mode with updated firmware. If your iPhone will turn on or is completely black, this post will guide you on how to Fix Black Screen Issues on iPhone easily. Best large file transfer Apps for iPhone&Android. To sort out an iPhone X/ XS (Max) that's completely frozen, simply hit the iOS System Recovery tab. What makes it really go beyond others is its automatic repair mechanism, performing whole fix process almost without any effort from users. Reasons for why iPhone XS Max is unresponsive? Instead, plug your device into the USB adapter for charging an hour or more. Problem: iPhone X portion of screen is unresponsive. Go to recovery mode, by press & hold the home button and power button simultaneously. If it is a problem of iPhone Touch screen itself, you should take it to the repair store for a solution. To do this, you can view the on-screen illustrations to know the key combinations. For example, press the Volume Down and Side button at the same time for 10 seconds. Step 3: Turn on your iPhone and the touch screen may be responding to touch. Keep pressing both the keys for another 10 seconds. All of your other steps require using the touch screen! a factory reset is often the most efficient solution to resolve these errors. Joyoshare iPasscode Unlocker can easily unlock iPhone passcode when the touch screen is broken and unresponsive. This time, panicked clicks don’t do anything. The touch screen on your iPhone X/ XS (Max) device has been smooth all the time - until it starts acting up, or reaches a state where it turns out to be frozen, unresponsive or otherwise stuck. 3. This also indeed does a quick repair if your iPhone X/ XS (Max) freezes up completely while watching videos in full screen, surfing the internet via Safari or being on the updating process. Connect the locked iPhone to the computer. All the existing data on your device will be retained. On the loaded page, three function part are listed clearly. When an iPhone can’t work correctly, just like the user above, iPhone XS Max keeps restarting randomly, or other iOS system problems, like stuck on Apple logo, black screen, white screen, the app keeps crashing, etc. See how to Put Apple Device in Recovery Mode and Set It up Again. When this happens - your iPhone X/ XS (Max) with frozen/ unresponsive screen issue is not recognized through iTunes or Finder, attempt to put your device into Recovery Mode and reinstall the firmware. If your iPhone X/ XS (Max) screen is frozen while it didn't before, it's likely due to the emerging issues from the apps installed. Fortunately, Apple has you covered. Try to maintain a stable internet connection so that the download can be completed without any lag. To begin the process, just click on the âStandard Modeâ button so that the existing data on your phone would be kept intact during the fix. A conflict between the internal commands that would have crashed your device; A broken screen, loose connections, water damage, or any other hardware issue If prompted on the device, tap ". Make sure that your device is turned off (if it isnât already). It uses a very simple method to bypass the screen lock and help you get into your broken screen iPhone within a few minutes. Launch an updated iTunes version on your Mac or Windows PC. Release it when the connect-to-iTunes symbol would appear on its screen. It will automatically upgrade your iOS device to the latest stable firmware, No damage will be done to your device or its data. Ideally, iTunes can update or restore your device. To have a hassle-free experience, simply try Dr.Fone - System Repair (iOS). Connect your device to the computer. It really is an annoyed thing when your iPhone screen is unresponsive. By following these suggestions, you would certainly be able to fix the iPhone XS (Max) / iPhone XR screen not responding issue. Confirm your choice and wait for a while as iTunes will download the iOS software update. Ideally, your phone should maintain a black screen in the end. Let’s learn the detail guide about how to use the iTunes to restore iPhone with unresponsive screen/ broken screen and access it. Instead of restarting it the usual way, it makes your device to reboot forcefully. In the following guide, we will share with you 7 simple yet efficient solutions to fix the iPhone Xs (Max)/XR/X/8/7/6 screen not responding problem, also apply to resolve iPad screen not responding to touch issue. Transfer data from phone to phone in one click. These were some of the ways to fix the iPhone’s unresponsive touch screen. When my iPhone X screen frozen, I let the phone for 10-30 seconds, then I tried to using the iPhone. Migrate and Sync Files between Different Clouds. The order process, tax issue, and invoicing to end user is conducted by Wondershare Technology Co., Ltd, which is the subsidiary of Wondershare group. If you are willing to take this risk (or already have a backup of your device), then you can follow these steps to fix your iPhone XS (Max) / iPhone XR screen not responding issue. Press and hold side button on the right side. Your device will reboot finally, and its touchscreen capability should come back. Keep pressing the Volume Down button for another 5 seconds. In the end, your iPhone XS (Max) / iPhone XR would be restarted in the normal mode. The application will detect your iPhone automatically. Copyright Â© 2020 Wondershare. This will make iTunes automatically check for the latest stable iOS update for your device. 3. If your iPhone Xs screen keeps unresponsive after you try these ways, we suggest you go to the repair shop and check the screen. By Via â Posted on Apr 22, 2020 5:17 PM, How to Fix iPhone 11 Black Screen Problem, How to Stop iPhone from Vibrating for No Reason, iPhone screen is flickering, fix frozen iPhone, iPhone white screen of death, iPad stuck on black screen, fix frozen iPhone, iPad keeps shutting off, iPhone stuck on restart loop, iPhone screen is black and unresponsive, iPhone stuck on spinning wheel, iPhone stuck on Apple logo screen, iPad won't update, iPad won't turn on, iPhone stuck in headphone mode, get iPhone out of recovery mode, iPhone keeps disconnecting from wifi, Mac: Lion - 10.7 | Mountain Lion - 10.8 | Mavericks - 10.9 | Yosemite - 10.10 | El Capitan - 10.11 | macOS Sierra - 10.12 | macOS High Sierra - 10.13 | macOS Mojave - 10.14.1/ 10.14.2/ 10.14.3/ 10.14.4/ 10.14.5/ 10.14.6 | macOS Catalina - 10.15.1/ 10.15.2/ 10.15.3/ 10.15.4/ 10.15.5/ 10.15.6/ 10.15.7 | macOS 11 Big Sur, iOS: iOS 8 | iOS 9 | iOS 10 | iOS 11 | iOS 12.0/ 12.1/ 12.2/ 12.3/ 12.4 | iOS 13.0/ 13.1/ 13.2/ 13.3/ 13.4/ 13.5/ 13.6/ 13.7 | iOS 14, Windows 10 | Windows 8.1 | Windows 8 | Windows 7 | Windows Vista | Windows XP - 32 bit and 64 bit, Â© 2020 AppGeeker Studio. Then set up a connection between your device and the computer via a supplied USB cable and choose More tools to the left of the software screen. If this is the case, then it means your iPhone XS (Max) / iPhone XR has entered the DFU mode. In this way, iTunes will automatically detect that your phone is in the recovery mode and would provide the following prompt. Hardware fixes for freezing screen issue on iPhone X/ XS (Max). Now, it has displayed all the firmware package for your device. Available as GSM or CDMA / eSIM or nano-SIM / 64, 256, or 512 GB / Silver, Gold, or Space Gray. To forcefully restart your device, quick-press the Volume Up button first. 1. To get this settled, force the app you suspect to close first and update it. You can repair a cracked iPhone screen at an Apple Store, an Apple Authorized Service Provider, or by sending it to an Apple Repair Center. To make things easier for you, I have come up with an extensive guide to fix the iPhone XS (Max) / iPhone XR screen not responding issue.